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Whether you have a question about a Florelia product, need help with an order, or simply want to know more about what we do, we’re happy to help.

Email Us info@florelia.co.uk

FLORELIA GROUP LTD | Registered in England & Wales | Company Number 17184901

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Copyright 2026 – Florelia®

Return • Shipping & Delivery • Privacy Policy • Terms & Conditions • Contact Us

Returns & Refunds

30-Day Returns

We hope you love your Florelia products. However, if you change your mind, you can request a return within 30 days of receiving your order.

Items should be returned unused, in their original condition and, where applicable, in their original packaging.

To request a return, please contact us at info@florelia.co.uk with your order details.

Once your return has been received and approved, your refund will be processed back to your original payment method.

Unless an item is faulty or incorrect, return postage costs are the responsibility of the customer.

Shipping & Delivery

UK Standard Delivery

Standard Delivery – £3.99
Estimated delivery: 3–5 working days

FREE standard delivery on orders of £40 or more.

Please note: Your order total must be £40 or more after any discounts have been applied for free delivery to qualify.

We currently deliver within the United Kingdom.

If you have any questions about your delivery, please contact us at info@florelia.co.uk.

Privacy Policy

Florelia Group Ltd respects your privacy and is committed to protecting your personal information.

When you place an order, we may collect information such as your name, email address, delivery and billing details, and information necessary to process your order.

We use your information to process and deliver orders, provide customer support, communicate with you about your purchase and operate our online store.

Payment information is processed securely through our payment providers. We do not sell your personal information.

For privacy enquiries, please contact info@florelia.co.uk.

Terms & Conditions

This website is operated by FLORELIA GROUP LTD.

By placing an order with us, you agree to the prices, product information, delivery charges and terms displayed on our website at the time of purchase.

All prices are shown in GBP. Orders are subject to acceptance and product availability.

Standard UK delivery is £3.99, with free standard delivery available on qualifying orders of £40 or more after discounts.

We aim to deliver standard orders within 3–5 working days. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

For questions regarding an order or these terms, contact info@florelia.co.uk.

Contact Us

Need help with an order or have a question about one of our products?

We’d love to hear from you.

FLORELIA GROUP LTD

Email:
info@florelia.co.uk

We aim to respond to enquiries as soon as possible during normal working days.

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