Copyright 2026 – Florelia®
Returns & Refunds
30-Day Returns
We hope you love your Florelia products. However, if you change
your mind, you can request a return within 30 days of receiving
your order.
Items should be returned unused, in their original condition
and, where applicable, in their original packaging.
To request a return, please contact us at
info@florelia.co.uk with your order details.
Once your return has been received and approved, your refund
will be processed back to your original payment method.
Unless an item is faulty or incorrect, return postage costs
are the responsibility of the customer.
Shipping & Delivery
UK Standard Delivery
Standard Delivery – £3.99
Estimated delivery: 3–5 working days
FREE standard delivery on orders of £40 or more.
Please note: Your order total must be £40 or more after any
discounts have been applied for free delivery to qualify.
We currently deliver within the United Kingdom.
If you have any questions about your delivery, please contact us at
info@florelia.co.uk.
Privacy Policy
Florelia Group Ltd respects your privacy and is committed to
protecting your personal information.
When you place an order, we may collect information such as
your name, email address, delivery and billing details, and
information necessary to process your order.
We use your information to process and deliver orders,
provide customer support, communicate with you about your
purchase and operate our online store.
Payment information is processed securely through our payment
providers. We do not sell your personal information.
For privacy enquiries, please contact
info@florelia.co.uk.
Terms & Conditions
This website is operated by FLORELIA GROUP LTD.
By placing an order with us, you agree to the prices,
product information, delivery charges and terms displayed
on our website at the time of purchase.
All prices are shown in GBP. Orders are subject to acceptance
and product availability.
Standard UK delivery is £3.99, with free standard delivery
available on qualifying orders of £40 or more after discounts.
We aim to deliver standard orders within 3–5 working days.
Delivery times are estimates and may occasionally be affected
by circumstances outside our control.
For questions regarding an order or these terms, contact
info@florelia.co.uk.
